Cancellation & Refund Policy

This policy explains when a booking made on LaroCourts can be cancelled and how refunds work. It covers courts, coaching sessions booked with a court, and rental gear added to a booking. LaroCourts handles refunds for the venues and coaches through PayMongo, the payment company that took your payment.

Before you pay

When you choose a time and continue to payment, the slot is held for you while you pay: usually 15 minutes (each venue sets between 5 and 60). If you don't finish paying, the hold ends on its own and nothing is charged.

Cancelling a paid booking

• Each venue sets a free-cancellation window of 0 to 168 hours before the start time. It is shown on the booking screen before you pay and in your confirmation. The usual window is 24 hours.
• Inside the window you can cancel from My account and get a full refund of what you paid: court, coach and rental gear. We don't deduct any fee.
• After the window the booking can't be cancelled online. Contact the venue: it can still cancel the booking, which refunds you in full, but whether it does is up to the venue.
• If you don't show up, the booking is not refunded.
• A booking can't be moved to another time. To change it, cancel inside the window and book again.

When the venue or LaroCourts cancels

If a venue cancels your booking (for example because of weather, maintenance or an error), or LaroCourts cancels it, you get a full refund automatically. The same applies if your payment reached us after your hold had ended and someone else had booked the slot.

Split bills and open matches

• The organizer pays the whole booking. Each time another player pays their share, that amount is refunded to the organizer.
• A player who has joined but not paid can leave the game at any time; nothing is charged.
• Once you have paid a share, you can't cancel your share on your own. Ask the organizer to cancel the booking inside the window, or contact the venue.
• When a split or open-match booking is cancelled, whether by the organizer inside the window or by the venue, every payment on it is refunded in full to whoever made it.

How long refunds take

We send the refund to PayMongo as soon as the booking is cancelled, and it goes back to the account you paid with. E-wallets such as GCash and Maya usually receive it within a few working days. Card refunds can take up to a few weeks, depending on your bank, and may show as a separate credit rather than a cancelled charge. You get an email (and an SMS if we have your number) when a booking is cancelled, with the amount refunded.

If something went wrong at the venue

If the venue couldn't give you the court, lesson or gear you paid for, email us with your booking code and we will take it up with the venue. This policy doesn't limit the rights you have under Philippine consumer law.

Venue subscriptions

Venue plans are billed monthly. The Starter plan has no monthly fee. Moving to Club is charged for the days left in the current month, and the plan starts once that invoice is paid. You can move back to Starter at any time from Billing, and future invoices stop. If an invoice is unpaid 14 days after its due date, the venue moves back to Starter. Subscription payments already made are not refunded.

Questions

Write to hello@larocourts.vip. Include your booking code. See also the payments help page and our Terms of Service.